Our experienced team of casino hosts, marketing executives and customer development professionals is here to make your MGM Grand gaming experience the best it can be. Please feel free to contact them for any of your casino questions, requests or needs. Casino Hosts The thrill of possibility is elevated within the most welcoming, player-friendly environment you'll find anywhere. It all starts with an exceptional staff who wants you to have a winning experience.
Lauren Beshears
Hello, my name is Lauren Beshears and I have over 15 years of casino and customer service experience. I really enjoy my work as a Executive Casino Host here at Hollywood because no day is ever the same and I enjoy the many opportunities to meet new and interesting people. In my free time, I enjoy listening to different genres of music and also watching the Cincinnati Reds.
Missi Richards
Hello, my name is Missi Richards and I am an Executive Casino Host here at Hollywood Casino Lawrenceburg. I have 20-plus years of experience in customer service with twelve in the Southeastern Indiana gaming industry. In my free time, I like spending time outdoors, and with my family. I'm an avid gym goer, and compete in at least one mud run every year. I love what I do and look forward to helping you make your next trip to Hollywood unforgettable.
Barbara De Larm
Casino Host Skills
Hi, my name is Barbara De Larm, and I'm an Executive Casino Host here at Hollywood Casino. I'm just starting my career in the gaming industry, and love all of the opportunities it provides to interact with new people. In my free time, I like to read, hike, and spend time outdoors. I love listening to live music and going to sporting events.
Douglas Bailey
Hello, my name is Doug Bailey and I am an Executive Casino Host at Hollywood Casino Lawrenceburg. I'm just starting my career in the gaming industry. I come from a retail background, with 20 years of customer service experience including 16 years of management experience. In my free time, I enjoy playing golf and traveling. I am excited to begin this new career and looking forward to personally meeting you. So, if you happen to see me walk by, stop and say hello.
Lily Huynh
Casino Hosts online, free
Todd Grimm
Hello, my name is Todd Grimm and I have been in the gaming industry off and on for over 11 years. I'm excited to be back at Hollywood Casino Lawrenceburg as an Executive Casino Host. I have been fortunate to have developed so many wonderful relationships with my guest in the past and I look forward to re-kindling them and making new ones.
Barbara De Larm
Casino Host Skills
Hi, my name is Barbara De Larm, and I'm an Executive Casino Host here at Hollywood Casino. I'm just starting my career in the gaming industry, and love all of the opportunities it provides to interact with new people. In my free time, I like to read, hike, and spend time outdoors. I love listening to live music and going to sporting events.
Douglas Bailey
Hello, my name is Doug Bailey and I am an Executive Casino Host at Hollywood Casino Lawrenceburg. I'm just starting my career in the gaming industry. I come from a retail background, with 20 years of customer service experience including 16 years of management experience. In my free time, I enjoy playing golf and traveling. I am excited to begin this new career and looking forward to personally meeting you. So, if you happen to see me walk by, stop and say hello.
Lily Huynh
Casino Hosts online, free
Todd Grimm
Hello, my name is Todd Grimm and I have been in the gaming industry off and on for over 11 years. I'm excited to be back at Hollywood Casino Lawrenceburg as an Executive Casino Host. I have been fortunate to have developed so many wonderful relationships with my guest in the past and I look forward to re-kindling them and making new ones.
In my free time, I love spending time with family and friends. I enjoy playing sports with my 2 boys, watching their sporting events, date nights with my wife, UK basketball, Reds, Bengals and FCC. I'm also an avid movie goer. Please feel free to say hi to me on the Casino floor or contact me prior to your next trip in!
Mgm Casino Hosts
'Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.' – Casino Host, Mystic Lake Casino
Casino Host Training:
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It's not about, 'my players love me'
- Incentive Program
- Standard Operating Procedures
- Floor Responsibilities
- Table Games Protocol
- Host Department Structure
- Commission
- Comping
CASINO FLOOR VISIBILITY
- Topics include: Delivering the VIP experience
- Table & Slot Opportunities and Protocols
- Players Club Interaction
- Responding to Calls
- Comp Decisions
- Acquisition of New Players
- Cutting into New Players
- Obtaining Contact Information
- Interdepartmental Skills
- Qualifying Guests, Casino Sales Tactics
- Maintaining Database
- and all aspects of Casino Player Development
Casino Host Boot Camp:
I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest's wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.
